Ordering & Payment

Shopping at Tenson is easy, quick and 24 hours a day possible. First of all, all products can be viewed without obligations. Once you have found an item, you can register one-time only, or shop as a new customer. During your registration you can also enter your phone-number so we can reach you when necessary.

As a registered customer you will be able to enjoy the following benefits:
First access to discounts
Track your orders
Review past orders
Add products you love to your Wish List
Save your address and card details so you can shop even quicker next time
Change your delivery address.

Once you create an account, you can personalize your address book and add favorites to your Wish List with ease.

To complete your registration click on the "save" button.

We use your data solely for the processing of your order and to continue to improve our services. Under no circumstances will your personal information be disclosed to third parties without your consent. For more details, please refer to the Terms & Conditions.

Unfortunately we are not able to change an order once it has been submitted; this includes changing the size and colour of an item, removing an item or changing the delivery address. Of course you have the right to cancel the complete order. If you want to cancel your order, please contact Customer Service.

You have the right to cancel your order within seven working days. However, as we try to proceed your order as fast as possible, it might be shipped already. In this case, you may refuse the package when a delivery attempt is made or return all items and we will issue a full refund. If you want to cancel your order, please use our contact form or send us an email on ecommerce@tenson.com.

If you did not receive a confirmation e-mail please check your junk folder or contact us via our contact form. Please mention the shipping address you provided during your order.

You don’t need an account to order in our webstore. However, setting up an account will allow you to view past orders and the status of your current order. Creating an account is easy and can be done at the checkout.

If you forget your password you can easily request a new one by using the "Forgot Password" button on the log in page. When you enter your e-mail address a new password will be sent automatically. If you are (still) having login problems, please feel free to contact Customer Service.

At the moment it is not possible to order a product which we haven't on stock. You can leave your emailaddress and we will send an email as soon as we have stock again.

Once you have completed the check out page you have to agree with the terms and conditions to get redirected to the payment page. We accept numerous payment methods.

We offer the following payment methods:

We take your online security very serious. Personal and payment information is safe and no data is sent over without encryption. Protecting your information is our highest priority. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology and other measures.